What do I do if the administrator has left the company and we cannot access our Adobe account?

There are two options:

• If the previous administrator’s email address is still valid:

1. Login at https://secure.echosign.com/public/login

2. Go to My Profile

3. On the My Profile screen, under Email, select Change Email Address

4. Enter the new email address. This will give access to the previous agreement history in the account.

• If the previous administrator’s email address is no longer valid:

1. Contact your IT department and gain access to the email. If this is possible, follow the steps listed in option A as option A is the preferred method. If not proceed as directed bellow:

   • Email esignprovisioning@adobe.com to add a new administrator to the account.

   • Please be sure to include the old administrator email and the new administrator email in your request. 

     This option allows you to view the agreement status in the account, but it does not allow you to view agreements you were not previously party to.

There is no need to delete and reconnect the token to set this up in both scenarios outlined above.