What do I do if an eSignature document was not delivered due to an incorrect email address?

To troubleshoot an incorrect email used during Adobe eSignature:

1. Cancel all of the documents sent to the incorrect email.

• Go to the employee’s My eSignature page.

• Find the eSignature document(s) and click Cancel.

2. Update the email address to the correct email on the employee's HRIS profile.

• Go to the employee's HRIS profile.

• Click Edit and enter the correct email under Employee Information.

3. Re-send eSignature document(s) and refer to Managing eSignature Documents for instructions.