Why doesn’t the PTO accrual on my employee's pay stub match what’s displayed in HRIS Time Off?

When a PTO balance on a pay stub does not match what appears in HRIS Time Off, this is usually due to the relationship between the PTO plan's accrual frequency and your payroll calendar.  The most likely cause is that you submitted a payroll before the accrual hit the employee's balance.

Be sure to confirm the expected accrual date vis-a-vis your pay cycle and processing dates; if you are still unable to identify the source of the discrepancy, please reach out to Service via the Help Community, and our Consultants will be happy to help investigate.