How can I resolve the "gap in Demographic Record" error message in the Enrollment Wizard?

The "gap in Demographic Record" error message is typically caused by a discrepancy between the employee's Hire Date and Demographic Start Date in Namely.

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When receiving this error:

  • If you have not migrated Org Units, please go to the follow locations in Namely Payroll and ensure that the dates match:

    • Hire Date: employee profile > General tab

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  • Demographic Start Date: employee profile > Demographic tab

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  • If you have migrated Org Units, you will need to validate the employee's demographic dates in HRIS, by going to the employee's profile > Org Units & Teams:

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