How can I process a retraction?

OVERVIEW

Retractions can be processed in two ways. 

  1. Processing a void

    • You can process voids in Namely Payroll as long as they are within the current quarter. For instructions on processing voids, see the article Current Quarter Voids Release.

  1. Retracting the funds without processing a void

    • To do this you will have to contact the Namely Service Team. Submit a case in the ClientSpace and include a completed Direct Deposit Reversal & Void Payment Request form so that our payroll experts can begin working with our bank to retract the funds requested.

    • Retraction requests take up to six business days to process - and are not always successful. If the retraction is unsuccessful, you'll need to work directly with the employee paid in error to retrieve the funds. Retraction requests must be for the full amount funded - partial requests are not possible.

      • Note: Retraction requests can only be completed if requested within 30 days from the original pay date

    • Download a Request Form PDF Here: Direct Deposit Reversal & Void Payment Request form

      • Note: This form can be filled out electronically in Adobe Acrobat. If you need to manually fill out the form, print a copy and scan the completed form prior to your case submission.