Why am I receiving an error message that reads "Error:Unsignable" during onboarding?

There are a few potential causes for this error:

• It may populate when a new hire is attempting to sign the document from a browser other than Chrome, or if they are attempting to sign on a mobile phone. We recommend employees sign documents in Google Chrome.

• It may be a latency issue on the Adobe end. Oftentimes, the error will disappear if the employee logs out of their email account, logs back in, and attempts to re-access the forms.

• It may populate if Adobe is temporarily unavailable due to a site outage. If the above options do not resolve the issue, we advise the new hire to re-attempt at a later time.

• If the employee is still unable to sign at a later date, we recommend resending the documents once the employee is an Active employee in HRIS using Manage eSignature.
  
  You can delete the failed documents that the employee was unable to sign by navigating to the employee’s My eSignature tab on their profile, and clicking Cancel.