What do I do if my employees did not make the Open Enrollment Deadline?
Aside from extending your Open Enrollment deadline, admins can still complete an Administrator Change to update their employee's benefits information within the Benefits Administration Platform once their Open Enrollment has been finalized.
If there's an issue with a life event change or if mass changes to employee information needs to be imported, please submit a case in the Help Community:
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Product Name: Benefits Administration
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Product Feature: Open Enrollment
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Function: General Questions