Accessing Encrypted Emails

How to Register with Proofpoint- our new encrypted email server

Upon receipt of an encrypted email from Vensure through Proofpoint users will see the below: 

When you hit the CLICK HERE, you will be presented with the following account setup page: 

After you finish your account setup and clicks CONTINUE,  you will be signed into the Proofpoint encrypted email portal. This portal will allow you to respond to the emails that you have receive through this portal: 

Initiating Encrypted email: 

By navigating to the URL (https://securemail.vensure.com/securereader/init.jsf brand=55bfe1be165913af3) you can sign in with your username and password. 

Security Features: 

Finally, the below are security features that will apply to the user’s accounts:

• Passwords must be 10 to 40 characters.

• Complexity:
  ▪ Contain at least one number.
  ▪ Mixed casing.

• Expire every 120 days (users change their own password or request a forgot password reset via
  the portal URL).

•  Secure sessions expire after 30 minutes of inactivity.

• Lock out: five consecutive failed login attempts will lock the user’s account for ten minutes after
  which time they can attempt to login again or request a password reset.

• Messages will expire/be removed from the user’s secure portal after 30 days

Forgot Username and Password:

If you forget your password or are having issues logging in, you can use the self-password reset: 

After you click Forget Password, it will be proceeded by requiring an answer to three questions that were chosen during the initial account creation.

A new password prompt will show up once the three questions have been answered.

If you have any questions, please email clientservices@certipay.com for assistance!